Frequently asked questions
Browse our Frequently Asked Questions to learn more about what we offer, how it works, pricing, ordering, support, and more. If you can’t find the information you’re looking for, our team is happy to help.
How do I register?
Click “Register Pharmacy” and fill in your pharmacy’s details, then submit the form.
- Click “Register User” and enter the details of each authorized user — these are employees of your store who can place orders or process returns online.
- Complete the checkout flow.
You’ll also need to download, complete, and email or fax us the Registration Form.
How do I order?
Once your account is approved:
- Log in with your registered username and password.
- Browse the catalog or use the search tools at the top of the screen to find your item.
- Enter the required quantity (default is 1 pack) and add the item to your shopping cart.
- Repeat step 2 for any additional items.
- Complete the checkout steps.
What search methods are available?
You can use any of the following, individually or combined, to find a product:
- A – Catalog: Browse the full product list and check details like prices and package sizes.
- B – Search: Search using the first 3–4 letters of a product name or description. For example, to find “APO-NITROFURANTOIN 100MG 100’S,” enter “nitr.”
- C – Advanced Search: Narrow your search by including/excluding a phrase, product category, or manufacturer, or by searching a specific DIN or SKU number.
- D – Quick Order: Enter a product’s SKU to add it directly to your shopping cart.
Two additional tools help you manage orders:
- Current Order — review outstanding items before submitting them to AMB.
- Order Status — view all submitted orders and their status; use this screen to re-order items or track past orders.
Are there Frequently Ordered Items (FOI) lists?
Yes. You can create your own custom ordering list — built from “Outstanding Orders” or “Product Search” — to speed up future orders. See our FOI Details page for instructions on creating and managing your list.
What payment methods are accepted?
We accept e-Check or Pre-Authorized Debit. Complete the E-Check/PAD Authorization form and fax it to us along with a voided check when placing your first order. Please review our Payment Terms for details on available discounts.
Is it safe to use my credit card?
Yes. Every transaction on AMB Wholesale is 100% secure — you pay nothing for any unauthorized charges resulting from a purchase made on our site.
What are the delivery standards?
- GTA: Free shipping on orders over $250.
- Outside GTA: Standard shipping charges apply.
Can I return a purchased item?
Yes — please review our Return Policy for full details before initiating a return.